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Policies and guidelines for our services.
The short version We do basic analytics but we will give clear easy to understand ways to disable at any time, and we self host all of this so it's not shared with a third party. We don't share data with anyone without user permission FIRST! The long version We will not sell or disclose your personal information to third parties without your consent except as otherwise provided in this Policy or our Terms of Service and Appropriate Use Policy. We may use information about who you are,
Terms and conditions
By creating an account you are agreeing to be bound by these Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. Breaking of our TOS rules or misconduct will result in deletion of any accounts and services. If you do not agree with any of these terms you can delete your account or not use our services. The materials contained in this web site are protected by applicable copyright and trade mark law.
Service level agreement (SLA)
We work hard to make our services work as smooth as they can with 99.99% uptime. But with scale sometimes things break, for example our cloud panel handles more then 35 million requests per month. So we want to make everything clear, on how we handle any downtime events. Services Containers We will after any downtime event give all users on the affected node credit based on the amount of time that any container was down. We want you to host with us and not worry, having a site go down
Appropriate use policy
NodeHost services may not be used for illegal purposes, or in support of illegal activities. NodeHost reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing. Activities that are not allowed on any NodeHost services Threats / Harassment Any material or abuse of services that threatens or encourages bodily harm or destruction of property, or that harasses another. Forgery or impersonation Add
Report copyright violation (DMCA)
We want people to feel safe about contacting us when someone has stolen work and is hosted on NodeHost. We also want our users to know we will fully investigate and talk with both parties, we will then take a website offline if content is not removed IF it's found to be in violation. Sending in a request is easy, just email us at the following email and include the information listed below. firstname.lastname@example.org Include links to the content violating your rights, as well as links showing the wor
Bandwidth limitations & how it's calculated
Bandwidth on our plans are measured as OUTGOING bandwidth only. That means while working on your site uploading images and media does NOT count towards your usage. Neither does any SFTP and Mail usage as we only monitor outgoing HTTP/HTTPS connections for bandwidth usage. You wont go offline We don't take services offline for going over bandwidth usage if on the max plan allowed for that service as long as they are not impacting others. We will not charge users for using more data transfer
For best results when sharing your personal affiliate link tell your contact that they will get 30 days free hosting on us by using that link to sign up. If someone clicks on your link, they have 30 days to sign up for you to still get your affiliate payments! Don’t be spammy or pushy - it’s simple really, just respect people! Do not at any time state or imply that you work for, or own NodeHost. Using our Affiliate program does not entitle you to any special privileges other than earn you a r
What information is collected and when
We keep your information private, we only store the absolute minimum we need. Below we will break down how we use your info and what is collected and when. Location information The only location information we store is the country and state you provide on register so we can follow any local laws based on where you are from. We do also store IP's on login to prevent spam and automation but this data is deleted within 30 days of collection and not stored in any backups. Providers like Stripe
All payments to LAMM Creative Solutions (NodeHost) are nonrefundable. This includes any charges regardless of usage. All overcharges or billing disputes must be reported within 30 days of the time the dispute occurred.
Breach disclosure policy
We want to share how we will respond in a breach, not only is GDPR strict about the rules around a disclosure but the timeframe is 72 hours until reporting and making public. We don't want to wait that long and to you we want to share our plan for a 24 hour public update. If a breach is found or reported to us within 1 hour we will have all our staff in-house and working on a patch or upgraded rules as needed. Changes will be applied and we will look at any information that may have been taken
Taxes and Charges
Effective August 1, 2020 we are required by law to apply applicable taxes for Canadian accounts.. If tax is charged and at what rate depends on the account's billing location. 5% (GST) Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Quebec, Saskatchewan, and Yukon 13% (HST) Ontario 15% (HST) New Brunswick, Newfoundland and Labrador, Nova Scotia, and Prince Edward Island
Mail usage policy
We offer mail services and due to the nature of the web we know we can't stop and filter all spam, but this goes both ways. If you use our services for mail and use it to send spam, or any other unwanted mail your account or services may be terminate. We do NOT allow our mail system to be used for newsletters as it will easily cause people to flag mail as spam resulting in us getting blocked by mail providers. We do not want this and any use of our system for this will result in site suspension